About Us

ITC has built a reputation for excellence, offering premium products, outstanding customer service and exceptional value, all while upholding the highest environmental and ethical standards.

Our philosophy is simple yet powerful: deliver superior products and service with integrity, always striving to ‘under promise and over deliver’. This commitment is backed by a skilled and experienced team, cutting-edge technology and ongoing investment in innovation and sustainability.

We are committed to building a truly sustainable business, one root in environmental care, social responsibility and long term, meaningful growth. Sustainability is not just a part of our strategy; it is at the core of everything we do.

We recognise that true progress goes beyond profit; it is about creating lasting value for people and the planet. Over the past five years, we’ve embedded sustainable development into our operations, taking deliberate action to protect the environment and preserve natural resources for future generations.

Our mission is to shape infrastructure that not only supports economic development but also champions a greener, more sustainable future for all.

At ITC, integrity isn’t just a principle, it is the backbone of our business. We are deeply committed to transparency, accountability, and continuous improvement, creating a culture built on trust and openness at every level. Integrity drives every decision we make.

We believe in being honest in our actions, transparent about our challenges, and clear in our communication with clients, stakeholders, and employees alike. Regular, open discussion ensures we remain connected and responsive to those we serve. We take full ownership of our decisions and outcomes, confronting obstacles directly and working collaboratively to find solutions. Accountability is not a burden; it is a responsibility we embrace to grow stronger as a business.

Feedback, whether positive or critical, is welcomed as a vital tool for growth. We see it as an opportunity to evolve, innovate, and push ourselves further on the path to excellence. At the heart of our values is a simple promise: to do what is right, not what is easy, and to do it with integrity every step of the way.

Over the last five years, ITC have made significant investments in machinery and processes to ensure we can meet the needs of our customer base in the away-from-home markets. At ITC, our capabilities reflect a strong commitment to quality, sustainability, and innovation. Operating from a state-of-the-art manufacturing facility in Blackburn, we produce a wide range of professional hygiene paper products, including toilet rolls, hygiene rolls, centrefeed, hand towels, and jumbo rolls.

With advanced converting lines and high-speed machinery, we are able to deliver consistent, high-quality output at scale. Our dedication to sustainability is evident in our use of 100% recycled fibres, FSC-certified pulp, and plastic-free, biodegradable packaging options, supporting both environmental responsibility and product performance. We also offer tailored private-label solutions, working closely with our partners to meet specific branding and product requirements.

Serving diverse sectors such as healthcare, hospitality, janitorial, education, and industrial, our team brings sector-specific insight to everything we do. Backed by ISO and CHSA accreditations, our operations adhere to the highest quality and environmental standards. With a strong logistics network, responsive customer service, and a culture of continuous improvement, ITC is well positioned to deliver reliable, innovative, and sustainable tissue solutions across the UK and Ireland.

At ITC, we view feedback as a catalyst for progress, not simply a reaction, but the starting point for real transformation. Constructive criticism is met with openness and urgency, as we are committed to continuous improvement across every area of our operations. When concerns arise, we begin by acknowledging the issue without delay, ensuring nothing is ignored or dismissed.

From there, we carry out a thorough investigation to identify the root cause, looking beyond the surface to fully understand the factors driving the challenge. We then develop a focused, actionable plan — one that prioritises real solutions over discussion alone. This ensures our response is not only thoughtful but also structured to prevent similar issues from recurring in the future.

Finally, we put our plan into motion and follow through with purpose. By closing the loop with clear, decisive action, we reinforce a culture of accountability, learning, and lasting improvement. For us, feedback isn’t just something we listen to, it is something we act on.